FAQ

Returns

 

Is 4EvaScentz accepting returns? 

Due to COVID_19, we are not accepting returns at this time. All sales are final.

What is the retun policy ?

All items are final sale items at this time. However, if you do have issues with your order, please reach  out to us at 4evascentz@gmail.com .A member from our team will reach out to you within 2- Business days . 

SHIPPING

Is 4Eva Scentz shipping from the US?

Yes 

Who is the shipping company for 4Eva Scentz?

UPS/USPS

How Long does shipping take ?

1-2 Business Day after your orders confirmation email has been sent.

Is 4Eva Scentz shipping internationally ?

Not at this time

 

Body Care 

 

Is 4Eva Scentz Body Care Products all made from natural ingredients?

Yes

How often should I use the body scrub products?

For best results, use them at least twice a week. 

How often should I use the body oil products?

For best results, morning and night. Its best to use it immediately after showering.

How do I use the Body scrub products?

Our scrub were made to be used in the shower. For best results, take a complete bath first. Then, use the body scrub on the desired parts of your body. Be sure to gently rub in the scrub in circular motions so that you may maximize the exfoliation process that will be taking place. A little goes a long way. Be sure not to get any water into your container of body scrub. Water and oil does not mix very well. Once you have finished scrubbing , gently rinse all the scrub off and pat yourself dry. Your skin should be soft and moisturized. Be sure to moisturize immediately after getting out of the shower with one of our moisturizing products.

Warning : If you do the scrub first before you bathe, you may potentially take all the oils and moisturizing content from the scrub off causing you to dry out after exfoliating. 

How should I apply the body oil?

The best way to apply the body oil is to apply dime size amounts in the palm of your hand and rub it all over the body.Apply more if  needed. A little goes along way with all our 4EvaScentz body care products. 

Is the body scrub meant to be used all over your body?

You can use it on your body. However, our scrubs have fragrances added to them. Those with sensitive skin may want to avoid their face when using this product. Our non scented scrub can be used all over. 

How Long Will My Body Care Keep.

Due to all of our products being made of natural Ingredients,it is best to use them within 6 weeks . After 6 weeks, discard the remainder and repurchase. 

Can the Body Lotion be used all over?

Yes. Hoever if you have sensitive skin please be mindful that some of our lotions have fragrances added. We do have options for unscented lotions located in the bodycare tab.

Candles and Candle Care 

Is 4Eva Scentz Candles made of 100% Soy Wax?

Yes

Why does my candle look frosted on top or around the edges? 

Frosting is a normal thing that occurs within candles at some point in time. It indicates that the candle has cooled at different temperatures throughout the candle. Though this is an unavoidable process, Soy wax candles are typically made to minimize this from happening compared to other types of wax candles. However , if this occurs , rest assure your candle will still light and the scent throw will remain unaffected.

Why does my candle container had clear spots all over it ?

This is completely normal. this is just the wax pulling away from the container. this occurs when the container is much cooler than the temperature of the wax when poured. On occasion you can expect your candle to loook like this. the scent thrown and lighting will remain unaffected. 

For best results where should I light my candle?

This would depend on the size of your candle. A candle 2oz-10oz will work best in smaller areas such as a personal office, bedroom room , or bath room. Whereas, a candle 14oz- 24oz would work best in a small or medium size room. Medium size rooms would consist of but is not limited to a kitchen, living room, or medium sized office space.

How long should I burn my candle? 

On your 1st burn , you should let the candle burn for 4 hours  before putting it out. This is to establish your melt pool. You want your candle to complete a full melt pool.This means that the wax has melted completely around the wick evenly, this will give you best results for later burns. However, after the first burn, your candle should not burn more than 2-3 hours at a time. DO NOT let your candle burn its self out. DO NOT burn your candles longer than a 2-3 hour time frame. As glass heats up, it expands which could cause your glass container to shatter.This can potentially become a hazard. 

When should I discard my candle?

Once your candle has reached about 1/4 inch from the bottom of the container. On some bigger candles you may want to discard once the wax reaches 3/4 inch from the bottom of the candle.

Why is my wick so long? Or why does my wick grow as I burn my candle?

Your wick should already be precut for the first burn . However, as you keep burning your candle, you will need to continue to trim your wick so that the flame will not get to high. This can become dangerous.This also helps to maintain a clean burn throughout your candles burning phases. 

If there is an issue with my order or I am having issues with a product who do I contact ? 

You should email us at 4evascentz@gmail.com. You will receive a response with 1-2 business days. If your situation is life threatening or a safety harzard, you should contact 911 immediately.